Exchange Reporting
Notes Mail Service Levels
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Email Service Level Summary Statistics
The first report is a Monthly Service Level Report. It reports on the percentage of email tests that meet the stated delivery requirement of under 10 minutes. In the example below, the route with the worst delivery record was Denver where 67 out the total of 1241 email tests exceeded the 10 minute delivery window. Those 67 delayed email deliveries represent 5.4 percent of the total for the month yielding a service level percentage of 94.6 for Denver. Service Level Reports are automatically scheduled and emailed to selected personal.
Exchange Monthly Service Level Report                             Feb 1, 2007 -- Feb 28, 2007
Element Description Minutes Total / Delayed Percentage
Atlanta Exchange Email Monitoring 10 1204 / 0 100.0
Boston Exchange Email Monitoring 10 1240 / 0 100.0
Chicago Exchange Email Monitoring 10 1243 / 0 100.0
Dallas Exchange Email Monitoring 10 1221 / 0 100.0
Denver Exchange Email Monitoring 10 1241 / 67 94.6
Las Vegas Exchange Email Monitoring 10 1222 / 0 100.0
Los Angeles Exchange Email Monitoring 10 1234 / 0 100.0
Miami Exchange Email Monitoring 10 1249 / 1099.1
New Oreleans Exchange Email Monitoring 10 1241 / 0 100.0
New York CityExchange Email Monitoring 10 1206 / 0 100.0
San Diego Exchange Email Monitoring 10 1215 / 0 100.0
Seattle Exchange Email Monitoring 10 1184 / 0 100.0
St. Louis Exchange Email Monitoring 10 1263 / 3 99.7
Washington DCExchange Email Monitoring 10 1008 / 0 100.0


The most used report is the Daily Service Level report. It is automatically scheduled to be emailed out early in the morniing to selected personel to summarize the previous day's email service level compliance. Every morning, there are the numbers! For better or worse.


Email Service Level Summary Statistics
Another of Topper reports presentes Performance Monitor Data in real-time strip chart format. These are dynamically created by Topper using HTML and JAVA. In this two-hour chart, the left side of the chart is two hours ago and the right of the chart represents current time. So we can see at a glance the visual representation of our 4 cluster processors over the last two hours. This chart can be an hour, or a week, or a month. Topper performance reporting re-creates these charts every minute. Operations staff need only a browser opened up to view the selected charts that you configure for them. This can be in the next room , another city, around the globe.

The chart shows three performance severity thresholds: 70, 80, and 90 percent of CPU utilization. They are seen in the yellow, orange, and red bars respectively. In addtion to Topper's several real-time monitoring reports is its Alarming Notifications. Alarm notification such as text paging, and email, and SNMP will automatically alert staff when these thresholds are exceeded. (Please note that Topper has user-defined parameters so that you can specify how long a condition must persist before notifications are sent to operations personel.



Reporting Windows Performance Monitoring



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